{"id":2732,"date":"2024-04-05T19:12:19","date_gmt":"2024-04-05T19:12:19","guid":{"rendered":"https:\/\/tapwiki.net\/userguide\/docs\/troubleshooting\/having-trouble-were-here-to-help\/i-cant-sync\/"},"modified":"2025-12-14T16:12:03","modified_gmt":"2025-12-14T16:12:03","slug":"i-cant-sync","status":"publish","type":"docs","link":"https:\/\/tapwiki.net\/userguide\/docs\/troubleshooting\/having-trouble-were-here-to-help\/i-cant-sync\/","title":{"rendered":"I Can&#8217;t Sync"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">On the Account Log in page, press <strong>More options<\/strong> and make sure the Target URL is blank.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"774\" height=\"1024\" loading=\"lazy\" src=\"https:\/\/tapwiki.net\/userguide\/wp-content\/uploads\/2024\/04\/image-774x1024.png\" alt=\"\" class=\"wp-image-3381\" style=\"width:300px\" srcset=\"https:\/\/tapwiki.net\/userguide\/wp-content\/uploads\/2024\/04\/image-774x1024.png 774w, https:\/\/tapwiki.net\/userguide\/wp-content\/uploads\/2024\/04\/image-227x300.png 227w, https:\/\/tapwiki.net\/userguide\/wp-content\/uploads\/2024\/04\/image-768x1016.png 768w, https:\/\/tapwiki.net\/userguide\/wp-content\/uploads\/2024\/04\/image-1161x1536.png 1161w, https:\/\/tapwiki.net\/userguide\/wp-content\/uploads\/2024\/04\/image-1548x2048.png 1548w, https:\/\/tapwiki.net\/userguide\/wp-content\/uploads\/2024\/04\/image-scaled.png 1935w\" sizes=\"auto, (max-width: 774px) 100vw, 774px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Still doesn&#8217;t work? Make sure you have the most recent version of the app.\u00a0If you&#8217;re logged in on the app, press\u00a0<strong>Menu > More options > Download Newest App<\/strong>, or visit the\u00a0<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.rapidevac.nfc\" target=\"_blank\" rel=\"noreferrer noopener\">Google Play Store<\/a>\u00a0or\u00a0<a href=\"https:\/\/apps.apple.com\/us\/app\/tap-report-scanner\/id1502925389?ls=1\" target=\"_blank\" rel=\"noreferrer noopener\">Apple App Store<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/tawk.link\/548b0ed8eebdcbe357bd0d20\/kb\/attachments\/3UAcBe5RMh.jpeg\" alt=\"\" style=\"width:200px\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If you still cannot sync, check and see if the clock (top right\/left corner) is off. If the clock is incorrect, the internet will stop working for security reasons.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note<\/strong>: Reasons for clock drift include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Phones without SIM cards cannot synchronize clocks with cell towers.<\/li>\n\n\n\n<li class=\"\">The clock sometimes resets if the phone is left without a charge for a prolonged period of time.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If your clock is incorrect, follow these steps to fix it: Go to&nbsp;<strong>Settings<\/strong>&nbsp;&gt;&nbsp;<strong>General management &gt; Date and time<\/strong>&nbsp;&gt; Set the date and time THEN check ON Automatic Date and Time as shown below:<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/tawk.link\/548b0ed8eebdcbe357bd0d20\/kb\/attachments\/PKvMqsMra0.jpg\" alt=\"\" style=\"width:200px\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/tawk.link\/548b0ed8eebdcbe357bd0d20\/kb\/attachments\/cqN4Flqs2w.png\" alt=\"\" style=\"width:200px\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/tawk.link\/548b0ed8eebdcbe357bd0d20\/kb\/attachments\/hvngO_Liav.png\" alt=\"\" style=\"width:200px\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/tawk.link\/548b0ed8eebdcbe357bd0d20\/kb\/attachments\/V1wwAFYmoF.png\" alt=\"\" style=\"width:200px\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Didn&#8217;t work? Here are two more things you can try!<strong><\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"\"><strong>Settings<\/strong>&nbsp;&gt;&nbsp;<strong>Connections<\/strong>&nbsp;&gt; Turn NFC and contactless payments&nbsp;<strong>ON<\/strong><\/li>\n\n\n\n<li class=\"\"><strong>Settings<\/strong>&nbsp;&gt;&nbsp;<strong>Apps<\/strong>&nbsp;&gt;&nbsp;<strong>Tap Report Scanner&nbsp;<\/strong>&gt;&nbsp;<strong>Storage<\/strong>&nbsp;&gt;&nbsp;<strong>Clear data <\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"473\" height=\"1024\" loading=\"lazy\" src=\"https:\/\/tapwiki.net\/userguide\/wp-content\/uploads\/2024\/04\/Screenshot_20240815-161603_Settings-473x1024.jpg\" alt=\"\" class=\"wp-image-3297\" style=\"width:200px\" srcset=\"https:\/\/tapwiki.net\/userguide\/wp-content\/uploads\/2024\/04\/Screenshot_20240815-161603_Settings-473x1024.jpg 473w, https:\/\/tapwiki.net\/userguide\/wp-content\/uploads\/2024\/04\/Screenshot_20240815-161603_Settings-138x300.jpg 138w, https:\/\/tapwiki.net\/userguide\/wp-content\/uploads\/2024\/04\/Screenshot_20240815-161603_Settings-768x1664.jpg 768w, https:\/\/tapwiki.net\/userguide\/wp-content\/uploads\/2024\/04\/Screenshot_20240815-161603_Settings-709x1536.jpg 709w, https:\/\/tapwiki.net\/userguide\/wp-content\/uploads\/2024\/04\/Screenshot_20240815-161603_Settings-945x2048.jpg 945w, https:\/\/tapwiki.net\/userguide\/wp-content\/uploads\/2024\/04\/Screenshot_20240815-161603_Settings.jpg 1080w\" sizes=\"auto, (max-width: 473px) 100vw, 473px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Still need help?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact us at <span style=\"text-decoration: underline;\"><a href=\"mailto:customerservice@tapreport.io\">customerservice@tapreport.io<\/a><\/span>. We\u2019re happy to help.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"featured_media":0,"parent":2717,"menu_order":2,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-2732","docs","type-docs","status-publish","hentry"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/tapwiki.net\/userguide\/wp-json\/wp\/v2\/docs\/2732","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tapwiki.net\/userguide\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/tapwiki.net\/userguide\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/tapwiki.net\/userguide\/wp-json\/wp\/v2\/comments?post=2732"}],"version-history":[{"count":3,"href":"https:\/\/tapwiki.net\/userguide\/wp-json\/wp\/v2\/docs\/2732\/revisions"}],"predecessor-version":[{"id":3382,"href":"https:\/\/tapwiki.net\/userguide\/wp-json\/wp\/v2\/docs\/2732\/revisions\/3382"}],"up":[{"embeddable":true,"href":"https:\/\/tapwiki.net\/userguide\/wp-json\/wp\/v2\/docs\/2717"}],"next":[{"title":"I Can\u2019t Find My Answer Here","link":"https:\/\/tapwiki.net\/userguide\/docs\/troubleshooting\/having-trouble-were-here-to-help\/i-cant-find-my-answer-here\/","href":"https:\/\/tapwiki.net\/userguide\/wp-json\/wp\/v2\/docs\/2744"}],"prev":[{"title":"I Can\u2019t Find My Inspection's Photos","link":"https:\/\/tapwiki.net\/userguide\/docs\/troubleshooting\/having-trouble-were-here-to-help\/i-cant-find-my-inspections-photos\/","href":"https:\/\/tapwiki.net\/userguide\/wp-json\/wp\/v2\/docs\/2730"}],"wp:attachment":[{"href":"https:\/\/tapwiki.net\/userguide\/wp-json\/wp\/v2\/media?parent=2732"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/tapwiki.net\/userguide\/wp-json\/wp\/v2\/doc_tag?post=2732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}